Implementing Enterprise RPM: Takeaways from our Webinar with Baptist Health
Dr. Brett Oliver, CMIO at Baptist Health KY & IN, joined our CEO Chris McGhee on our recent webinar to share his experience implementing Current Health’s remote patient monitoring (RPM) platform. Baptist Health began piloting RPM in late 2019 for CHF and COPD patients with a goal of improving patient experience and quality of care by bringing healthcare into the home. As the pandemic hit, they quickly pivoted to monitoring COVID-19 patients to help free up space in the hospital and ensure safe recovery at home.
As Baptist Health looks to further scale their remote care program, Dr. Oliver shares his lessons from the initial implementation and his strategy for scaling. Here is a summary of a few of his key learnings:
Advice for health systems about to implement enterprise RPM:
Focus on workflows first, technology second. Yes, the technology must be great. But having aligned operational workflows is the key to success. To help with this, choose an RPM platform that integrates with your EMR for things such as ordering and alerting. Having a flexible platform makes it easy to create consistent workflows across teams, especially as more service lines look to incorporate RPM into their strategy. At Baptist Health, the combination of a single clinical dashboard paired with flexible configurations allowed teams to align on shared goals and build integrated workflows.
Key component to look for in a RPM platform:
When starting out, flexibility is key. This is especially true as you first begin to understand the population you’re monitoring and how to set the right alarm parameters. At Baptist Health, once the care team understood what “normal” deterioration looked like for COVID-19 patients, they could relax some of the alarm thresholds to reduce false positives. Things like the ability to set up alarms involving multiple vital signs and adjust for individual patients were key to helping their team know when to act on an alarm.
How to gain buy-in for a new RPM program:
Focus on the patient and physician buy-in will come. The enrollment process sets the tone of their experience—and adherence—to the program. Outside of basic training, it’s important to explain what outcomes you’re looking for at the individual patient level. Satisfied patients will help to grow provider buy-in for virtual care solutions such as RPM. For Baptist Health, patient demand for virtual care options has made it difficult for them to imagine going back.
Predictions for the future of remote care delivery:
In a value-based world, RPM will help scale high-quality care by providing efficiency and personalization. With access to patient vital sign data, care teams can manage a greater number of patients due to the ability to prioritize which patients need attention. In the future, this data will allow health systems to further personalize therapy based on a patient’s biometric profile.
To hear more tips from Dr. Oliver, watch the full webinar recording here.