Live Chat
Use the built-in chat function on the tablet device we have provided or our app which you have installed on your device. To start a conversion, tap the “I need help” button.
Current Health Patients
Resources for patients using Current Health
Here is some useful information to help you get up and running with Current Health’s care-at-home technology.
Are you looking to receive care at home? Ask your doctor about Current Health.
We’re here to help
Need help? Our dedicated 24/7 support team are available to support you with our product.
Phone Call
Give our support team a call at any time – we’d be happy to help you with any technical issue you are experiencing.
You can also contact our support team by email. Please explain the issue you’re experiencing so they can help you.
Trying to Troubleshoot an Issue at Home?
Here is a list of frequently asked questions. If you still need help, please reach out to our support team.
Current Health’s wearable device provides a stream of continuous vital signs directly to your care team. The device collects a number of vital signs including:
- Pulse Rate
- Oxygen Saturation Rate
- Respiration Rate
- Skin Temperature
- Step Count
- Motion Levels
Current Health’s device is worn at all times, except while bathing. This allows your care team to monitor vital signs accurately at all times.
Current Health’s wearable device can be worn on the left or right arms, though we prefer if you use your non-dominant. When applying the wearable, please try to avoid the following areas:
- Dense hairy areas
- Moles or areas of raised skin
- Deep wrinkles, areas of pitted skin, or scar tissue
- Tattoos or areas of varying skin color
The battery in the wearable device will last slightly longer than 24 hours (as a safety buffer), but you should aim to change the wearable at approximately the same time every day.
You’ll wear the Current Health wearable device for as long as your care team has determined necessary.
If your tablet shows a message saying it has no internet connection, the first thing to do is tap “Retry”. If the message goes away, your tablet has successfully reconnected.
If the problem persists, restart your tablet by holding down the right-side button and tapping the green “restart” icon when it appears. Once your tablet has restarted, try to connect again.
If it does not go away, try unplugging your Home Hub, waiting 30 seconds, then plugging it back in. After 5 minutes and when all three lights on the Home Hub are solid blue, please tap “Retry” again on the tablet.
If this still does not resolve the issue, please contact Current Health support for further assistance. Contact details available at the top of this page.
First, ensure that your blood pressure cuff has adequate battery or charge.
If your problems persist, contact your care team immediately. Do not use a blood pressure cuff if it appears to be broken or functioning incorrectly.
First, ensure that your weight scale has adequate battery or charge.
If your problems persist, contact your care team immediately. Do not use a weight scale if it appears to be broken or functioning incorrectly.
First, ensure that your spirometer has adequate battery or charge.
If your problems persist, contact your care team immediately. Do not use a spirometer if it appears to be broken or functioning incorrectly.
First, ensure that your axillary patch has adequate battery or charge.
If your problems persist, contact your care team immediately. Do not use an axillary patch if it appears to be broken or functioning incorrectly.
Any component of your kit can be replaced if it has become too dirty to use, worn down, or broken.
For help with your Current Health Kit, please contact your care team for any questions you may have.
Your Home Hub can connect to the back of your home internet router to provide connectivity for your kit. The Home Hub will automatically fall back to using the cellular data network if there’s no home internet connection available or if the home internet connection fails for any reason. If there’s no home internet available, we recommend putting the Home Hub near a window so it can get a strong signal.
For help with your Current Health Kit, please contact your care team for any questions you may have.
Once your care team decides it is appropriate, you will be discharged from the platform and your kit will either be picked up, or you will be instructed on how to return the kit.
For help with your Current Health Kit, please contact your care team for any questions you may have.
I have received a Current Health kit. What do I do next?
Whether you’re participating in a clinical trial or receiving hospital care at home, Current Health provides the tools your care team needs to safely manage your care remotely.
Open your kit to get started
Current Health provides everything you need to monitor your health and stay connected with your care team.
We work with your care team to tailor everything in your kit specifically to your clinical need. That means, you can get setup straight away by following the provided instructions.
Complete your daily tasks
Once setup, our patient application will remind you to complete tasks. By doing this, your care team are able to track your health and manage your care remotely.
Depending on your care plan, you’ll be asked to submit daily vital sign readings and share information about your daily symptoms and activities.
Communicate with your care team
We’ve integrated video calling and instant messenger within our patient application.
That means you’ll be able to communicate with your care team to let them know how you are feeling from the comfort of your own home.
What are the benefits of using Current Health?
We’ve helped patients across the world receive healthcare from the comfort and familiarity of their own homes.
Get home sooner
By using Current Health at home, your care teams may be able to discharge you from hospital sooner, allowing you to recover at home.
Feel safe at home
Feel reassured knowing you are continually connected with your care team through Current Health’s technology.
Remain at home
Using Current Health, your care team can regulate your condition and manage your care to prevent emergency room visits and admission back to hospital.
