Margie’s Story of Technology and Meaningful Connection

When it comes to supporting aging patients as they receive healthcare services in their homes, Geek Squad agents might not be the first people that come to mind. But these teams, which are hired not just for their technical skills, but also for their empathy and kindness, are a unique complement to clinical staff.

At Geisinger, where the Geek Squad over-the-threshold support for care at home was pioneered, one patient named Margie had a memorable experience with her Geek Squad health agent named Michael. During his technology setup visit, Michael ensured that Margie’s devices were working properly and taught her how to use them, engaging in some personalized digital literacy training while he was there.